Your Privacy Matters to Us

By using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not use our services.

We collect information that you provide directly to us through our online forms:

We use the collected information to:

• Provide accurate quotes for excavation and septic services
• Design septic systems based on your property and household needs
• Process your service requests and schedule site visits
• Communicate about your project details and timeline
• Submit required documentation to your local municipality (for septic permits)
• Send project updates and status notifications
• Improve our services and customer experience
• Respond to your inquiries and support requests

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy.

Your information may be shared with:

• Local municipal authorities (for septic system permits, inspections, and other required permits)
• Service providers who assist in project execution
• Professional contractors and subcontractors working on your project
• Legal authorities when required by law

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements for record-keeping. Project records, including septic system designs and permits, may be retained for extended periods as required by Alberta regulations. When we no longer need your information, we will securely delete it.

We implement appropriate technical and organizational security measures to protect your personal information. Form submissions are processed through secure, encrypted connections. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

We use third-party services to assist with our operations, including form processing and email delivery. These services are subject to their own privacy policies and we are not responsible for their actions. We encourage you to review their privacy policies.

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information (subject to legal retention requirements)
• Ask questions about our privacy practices
• Withdraw your consent at any time

We may update this policy to reflect changes in our practices or for other operational reasons. We will notify you of any significant changes by email or through our website.